Orzone Forms app: problem submitting a form response from the app.


TABLE OF CONTENTS

Problem

Sometimes, the app can "freeze" during the submit process, due to internet connection problems. The app ends up in a "submitting state" and cant seem to leave this state. (see picture)


 

Solution Iphone, quit and reopen the app

  1.  open the App Switcher

  2. swipe right to find the app

  3. then swipe up on the app.

  4. Reopen the Orzone Forms app by: go to the Home Screen (or App Library), then tap the app.

The action sends your frozen submissions, without any action from your side.


Solution Android, quit and reopen the app

Access your multitasking interface using one of the following options:

Step 1:

  • If your smartphone has three icons at the bottom of the screen, tap either the three vertical lines button (Samsung Galaxy devices) or the square button (most other Android devices)
  • If your smartphone has a single horizontal line and uses a swipe-gesture system to navigate, swipe up from the bottom to the middle of the screen, hold for a moment, then release.

Step 2: Place your finger on the app you wish to close, then swipe it up and away. The action sends your frozen submissions, without any action from your side.

Step 3: Reopen the Orzone Forms app again


The action sends your frozen submissions, without any action from your side.